Returns & Exchanges

At Concord Records, we want you to be completely satisfied with your purchase. If your vinyl, CD, or merchandise arrives damaged or defective, you may return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Log into your account or visit our returns portal with your order number and email address to start the process.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all media is securely protected to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Receive Refund or Exchange

Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing